Privacy policy

Codnyx, Lda, based in Portugal and operating as Codnyx Studio, is responsible for the personal information we process for our website, RETAKE and our testing program. Contact us at humarkx@gmail.com for privacy questions or data requests.

We use limited information to operate the game and website. Some information is processed temporarily during a session even when we do not save it in a Codnyx database.

• Epic sign-in and social data: when you authorize RETAKE, the game communicates with Epic through the Epic Online Services SDK. This processes your Epic Account ID, product user ID, authentication tokens and available basic profile information, such as display name, language and linked-account display names. RETAKE requests Basic Profile, Friends and Online Presence permissions. When an Epic social feature uses those permissions, Epic may provide friends or blocked-player information and online status. We do not receive your Epic password. Country permission is not requested.
• Multiplayer data: the game and the server you join exchange connection information, including IP addresses, player identifiers, display names and match activity. Gameplay recordings can save player names and match actions locally on the client or server. Automatic replay upload is disabled in the current configuration.
• Information you provide: we receive the contact details, Epic or Discord account IDs, messages, feedback and attachments you choose to send when requesting test access or support.
• Website data: Firebase Hosting receives technical requests, including IP addresses, to serve the site. If you allow analytics, Google Analytics receives page views, interactions, browser and device information, approximate location and browser identifiers through its website SDK and cookies. Analytics is not loaded before your consent.
• Diagnostics: packaged game clients and dedicated servers send crash reports, error codes, game version, platform information, operation timings and performance measurements to Sentry. Native crash dumps may contain parts of process memory. Our configuration disables automatic personal-data enrichment, screenshots, video replay attachments and full game-log attachments.

We use account identifiers and temporary authentication tokens to sign you in and provide the requested online features. Epic social data supports party and social features; it is not used by us to build an advertising profile. Server browsing and direct-IP play do not require Epic social sign-in.

We use multiplayer data to run matches, show player activity and investigate gameplay issues; tester IDs to manage access; messages to answer support requests; diagnostics to fix crashes and improve reliability; and optional analytics to understand website usage. Advertising storage and ad personalization are disabled in our website configuration.

Our legal bases, where applicable, are providing services you request, your consent for optional website analytics, our legitimate interests in operating and securing our services, and compliance with legal obligations.

Information is shared for the purposes above with:

• Epic Games: account authentication, online features and tester access. We enter approved testers’ Epic or Discord IDs into Epic Player Groups. Epic receives the information needed to provide its account and lobby services.
• Other players and server operators: your displayed name and match or party activity are visible as part of multiplayer play. The server operator receives the network and gameplay data needed to run the match.
• Google: website hosting and optional analytics. Sentry: crash and performance diagnostics. Discord: community messages and interactions when you use our Discord community.

We may also disclose relevant information when required by law or necessary to address abuse or protect legal rights. Independent community servers and platform providers have their own privacy practices. See the policies of Epic Games, Firebase, Google, Sentry and Discord.

• Epic account and social information: our game code holds current sign-in and party state in memory while those features are in use. It does not create a separate Codnyx database of Epic profiles, friends lists or presence history. Session state is released when you sign out or close the game. Epic manages its own account records, authentication caches and service records under its policy; closing RETAKE does not delete your Epic account.
• Tester enrollment: account IDs remain in the Epic Player Group until we remove them. We use them while providing test access and remove them when that access ends or you withdraw. Related contact information and feedback are kept while administering your participation or resolving the issue you reported.
• Local recordings, settings and logs: these are stored on the player’s or server operator’s device. The current game does not apply one fixed automatic deletion period to these files; they remain until deleted by the user, operator or applicable storage cleanup. Independent operators decide their own retention. Contact us about records held on a server operated by Codnyx.
• Hosted analytics and diagnostics: these records are held in our Google Analytics and Sentry projects for website reporting, fault investigation and verification of fixes, subject to the services’ configured retention and deletion controls. We do not turn them into a separate Epic profile or friends database. The game’s local diagnostic cache has a configured maximum age of seven days, with cleanup when its diagnostic SDK starts. Firebase separately retains hosting IP logs for a few months, as described in its linked documentation.
• Support and moderation: we keep relevant correspondence while resolving the request, managing an active moderation decision or handling a legal obligation or claim. Information no longer needed for those purposes is deleted or de-identified. Your browser’s analytics preference remains until you change it or clear browser storage.

Ask us to delete information using the email below. We will delete information we no longer need and use the relevant provider’s deletion controls where applicable. Limited records may need to be retained for a legal obligation, an active security investigation or legal claims; we will explain any applicable exception.

You may request access, correction, deletion, restriction or portability, and object to processing where the applicable law provides those rights. Contact humarkx@gmail.com with the service and account involved. Do not send passwords or authentication codes. We may verify your identity, and normally respond to GDPR requests within one month. You can complain to Portugal’s CNPD or your local data-protection authority.

You can revoke RETAKE’s access in your Epic account’s application settings. This stops access to the affected features but does not automatically remove a tester roster entry or earlier records. You can also withdraw testing participation by contacting us.

You can change optional website analytics below. Withdrawal stops future collection without affecting the lawfulness of earlier processing; it does not automatically erase old records or cookies. Clear cookies through your browser or contact us about deletion. Client diagnostics can be disabled by setting RETAKE_TELEMETRY_ENABLED=0 before starting the game.

Analytics for this browser: Reading your preference…

We limit access to information to those who need it for the purposes described here. Providers may process data outside Portugal or the European Economic Area, including in the United States. Our Sentry project uses EU data hosting. Applicable provider terms describe safeguards such as adequacy decisions, Data Privacy Framework participation or standard contractual clauses. Contact us for details of safeguards relevant to your information.

Follow the age rules of the game, testing invitation and platforms you use. Game content ratings are separate from the age for consenting to data processing. Where parental involvement is required, a parent or guardian should contact us before a child provides testing information. Contact us if you believe a child’s data has been collected improperly.

We update this policy as the game and our practices change and show the revision date above. Material changes will be communicated through an appropriate website, game or community notice.